Crivanto
Returns & Refunds
If your Crivanto order isn’t right for you, we’re here to help. Here’s how to request a return or report a problem.
180 Days
To Request an Eligible Return
Contact us within 180 days of receiving your order. Our voluntary return offer is subject to the conditions below and does not limit your statutory rights.
Return Eligibility
Under our voluntary 180-day return offer, items must be unused, complete, and in their original condition, with the original packaging where available. Please provide your order number or another proof of purchase.
For change-of-mind returns under this extended offer, seed-paper cards must not have been soaked, planted, torn, written on, or otherwise altered. A calendar with missing or used monthly cards is not eligible under this voluntary offer.
These conditions do not remove any rights you may have for faulty, damaged, or incorrectly described goods, or under applicable cancellation laws.
How to Start a Return
Contact us before sending your item back so we can provide the correct return instructions. Contacting us also records your request; you do not need to wait for our approval to exercise a statutory cancellation right.
Send Your Request.
Use our Contact Us page and include your order number, the email used at checkout, and the item you wish to return. For a product issue, describe what happened.
Follow the Return Instructions.
We’ll confirm the return destination and next steps. Pack the item securely and keep your proof of postage and any tracking details.
Receive Your Update.
We’ll review the returned item and notify you about your refund. Applicable statutory refund deadlines take priority over our review process.
Damaged, Faulty or Incorrect Items
Please contact us promptly if your order arrives damaged, contains an incorrect item, or appears faulty. Include your order number and a description of the issue. Keep the item and packaging, and have photos ready to help us assess the problem.
We’ll arrange an appropriate resolution, which may include a replacement or refund, in line with your applicable rights. Where the issue is our responsibility, we’ll cover any required return shipping.
Seed Paper & Growing Results
Germination depends on the seed variety, storage, moisture, light, temperature, and other growing conditions. A lack of sprouts alone does not establish whether the paper or seeds were defective.
If you believe there is a problem with your seed paper, contact us with your order details, planting method, and photos where available. We’ll review the issue. Planting a card does not automatically remove your rights if the product was faulty or not as described.
Return Shipping & Delivery Charges
For change-of-mind returns under our voluntary offer, you are responsible for return shipping costs. We do not charge a restocking fee.
Original delivery charges are not refunded under the voluntary extended offer unless required by applicable law. Where a statutory cancellation right requires a refund of standard outbound delivery charges, we will include them.
Refunds
Approved refunds are issued to the original payment method, unless otherwise agreed or required by law. The refund reflects the amount actually paid for the returned item, including any discounts applied.
Your bank or payment provider may need additional time to display the refund after it has been issued. Contact us if you need help checking its status.
Cancellations & Exchanges
If you want to cancel or change an order before dispatch, contact us as soon as possible. We’ll check whether fulfillment can still be stopped or changed. If it cannot, you may still have applicable cancellation or return rights after delivery.
For an exchange, contact us first. Depending on availability, we may arrange a replacement or ask you to return the eligible item and place a new order.
Your Consumer Rights
This policy is in addition to, and does not restrict, your rights under applicable consumer protection laws. Statutory cancellation rights, remedies for faulty or misdescribed goods, and required refund deadlines apply regardless of our voluntary 180-day return conditions.