Refund policy

Return, Refund and Warranty Policy

This policy applies to purchases made on crivanto.com, operated by YUANYANG MARITIME INTERNATIONAL TRADING CO., LIMITED, Yau Lee Centre, Kwun Tong, Kowloon, Hong Kong SAR.

30-day returns

You have 30 days from the delivery date to request a return. To be eligible the item must be uninstalled, unused, in its original packaging, and complete with every fitting, hose, gasket and instruction sheet it shipped with.

Please check the faucet against your sink and plumbing before you install it. Once a faucet has been fitted to a water supply it cannot be returned as unused — at that point your route is the warranty below.

How to start a return

Email info@crivanto.com with your order number and the reason. We reply within 2 business days and will confirm the return address. Please do not send anything back before you have that confirmation — unannounced returns cannot be matched to an order.

Who pays return shipping

Faulty, damaged or incorrect items: we cover return shipping.
Change of mind: you pay return shipping. These are heavy brass items, so use a tracked and adequately insured service — we cannot refund a parcel that does not arrive.

Original outbound shipping is refunded only where the item was faulty, damaged or incorrect.

Refunds

Once your return arrives and passes inspection we refund to the original payment method within 5 business days. Your bank may take a further 5–10 business days to post it. We email you when the refund is issued.

One-year warranty

Every faucet we sell carries a 12-month warranty from the date of delivery against manufacturing defects under normal domestic use.

The warranty covers: failure of the ceramic disc valve or cartridge; failure of the sensor, solenoid or temperature display on electronic models; leaks originating from the body, joints or internal seals; and defects in materials, plating or assembly.

The warranty does not cover:

Damage caused by incorrect installation, over-tightening, or connection to supply pressure outside the stated range
Scale build-up, blockages or flow loss caused by hard water or by not cleaning the aerator
Finish damage from abrasive cleaners, scourers or chemical descalers used against the instructions
Accidental damage, impact, or damage in transit after delivery
Any unit that has been dismantled, modified or repaired by anyone other than us
Normal cosmetic wear and gradual finish patina
Consumable wear items such as washers, O-rings, hoses and aerators

Installation. We strongly recommend fitting by a qualified plumber. Damage caused by incorrect installation is the single most common cause of failure in this category, and it is not a manufacturing defect.

Making a warranty claim

Email info@crivanto.com with your order number, a description of the fault, and a photo or short video showing it. We diagnose remotely where we can — many issues are a blocked aerator or a loose connection and are fixed in minutes. If the unit needs to come back, we pay the return shipping on a valid warranty claim, and we will repair, replace or refund it at our discretion.

Faulty on arrival

If your order arrives damaged, or does not work when first fitted, email us within 30 days of delivery with photos. We replace or refund in full, including shipping, at your choice.