Shipping policy
Shipping Policy
Order processing
Orders are checked and packed within 1–3 business days of payment clearing (Monday to Friday, excluding public holidays). If an item is unavailable after you have paid, we will email you within 2 business days with the option to wait, swap the item or take a full refund.
Shipping rates
Shipping is charged at one flat rate of US$5.99 per order, not per item, to every destination we ship to. The exact amount for your order is shown at checkout before you pay.
| Destination | Cost per order | Delivery estimate |
|---|---|---|
| United States | US$5.99 | 5–9 business days |
| International | US$5.99 | 10–20 business days |
Delivery estimates are counted from the day your order ships and are carrier estimates, not guarantees.
Tracking
Every order is tracked. You will receive a tracking number by email when your parcel is collected. Tracking can take 2–4 business days to show its first scan. If it has not updated after 7 business days, email service@crivantovip.com with your order number.
Where we ship
We ship to the United States and most other countries. Countries we cannot currently ship to are not available at checkout. We do not ship to APO/FPO addresses.
Customs, duties and taxes
Orders shipped outside the United States may attract import duty, VAT/GST or handling fees set by the destination country. These are not included in our prices and are the recipient's responsibility. If a parcel is returned because import charges were refused, we refund the item price; the shipping charge is not refunded.
Address accuracy
Please check your address at checkout. We can change it only before the order ships. Parcels returned to us as undeliverable because of an incorrect address are refunded less the shipping charge.
Lost, delayed or damaged parcels
If tracking shows no movement for 14 consecutive days, or shows delivered but nothing arrived, contact us within 30 days of the last tracking scan and we will open a carrier investigation. If the parcel is confirmed lost, we send a replacement or refund you in full. If an item arrives damaged, photograph it and the packaging and email us within 7 days of delivery; we will replace it or refund you.
Contact
Email service@crivantovip.com or call +1 (951) 631-8110, Monday to Friday, 9AM–6PM Pacific Time (PT).