Shipping policy
Shipping Policy
This policy applies to orders placed on crivanto.com, operated by YUANYANG MARITIME INTERNATIONAL TRADING CO., LIMITED, Yau Lee Centre, Kwun Tong, Kowloon, Hong Kong SAR.
Order processing
Orders are checked and packed within 1–3 business days of payment clearing. Business days are Monday to Friday, excluding Hong Kong public holidays. Orders placed on a weekend or holiday begin processing on the next business day.
If an item is out of stock after you have paid, we will email you within 2 business days with the option to wait, swap the item, or take a full refund.
Shipping rates and delivery times
| Destination | Method | Cost | Delivery estimate |
|---|---|---|---|
| United States | Standard | Free | 5–9 business days |
| United States | Expedited | US$29.99 | 3–5 business days |
| Rest of world | Standard international | US$34.99 | 10–20 business days |
Delivery estimates are counted from the day your order ships, not the day you place it. They are estimates from our carriers, not guarantees.
Tracking
You will receive a tracking number by email as soon as your parcel is collected by the carrier. Tracking can take 2–4 business days to begin showing scans while the parcel moves through the first sorting facility. If tracking has not updated after 7 business days, email info@crivanto.com with your order number and we will chase it.
Where we ship
We ship to the United States and to most other countries. We do not ship to PO boxes, APO/FPO addresses, or to countries subject to trade restrictions. Some remote postcodes may be refused by the carrier; if that happens we will contact you and refund in full.
Customs, duties and taxes
Orders shipped outside the United States may attract import duty, VAT/GST or a customs handling fee charged by the destination country. These charges are set by your government, are not included in the price you paid us, and are the recipient's responsibility. If a parcel is returned to us because import charges were refused, we will refund the item price less our outbound shipping cost.
Address accuracy
Please check your shipping address at checkout. We can amend an address only before the order ships — email us immediately. Once a parcel has been handed to the carrier, we cannot redirect it. Parcels returned to us as undeliverable because of an incorrect address will be refunded less shipping.
Lost, delayed or damaged parcels
If tracking shows no movement for 14 consecutive days, or shows delivered but nothing arrived, contact us within 30 days of the last tracking scan and we will open a carrier investigation. If the parcel is confirmed lost we will send a replacement or refund you in full.
Faucets are packed in a moulded insert inside a double-wall carton. If the outer carton arrives crushed or the item is damaged, photograph the packaging and the item before disposing of anything and email us within 7 days of delivery. We cover the cost of a replacement or refund in these cases.
Contact
YUANYANG MARITIME INTERNATIONAL TRADING CO., LIMITED
Yau Lee Centre, Kwun Tong, Kowloon, Hong Kong SAR
Email: info@crivanto.com
We answer email within 2 business days.